Frequently Asked Questions (FAQs)
Where are you based?
All our orders from designed to shipment are fulfilled from Islamabad, Pakistan
Do you have any Outlet?
We are distributing products at different parts of the city,
Kidco is our main store In commercial Rawalpindi and Mirpur, we have our display areas at Tiny Humans DHA.
What is your exchange and return policy?
We offer free exchange within 7 days of delivery (except Sale items). Returned items must be in unworn, unstained condition with tags still on. Items should be neatly folded and returned with all original packaging and receipt.
It is to be noted that sales on customized or wholesale orders are final and cannot be returned, refunded or exchanged.
Why was my order cancelled?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team (through social media Message or WhatsApp) so they can work to get you your goods as soon as possible.
What is the preferred mode of payment?
Throughout Pakistan for all our handcrafted apparels; custom-made or ready to order, are cash on delivery (CoD)
What is your shipping policy?
We Offer free 3-5 day shipping via reliable logistics partner. For wholesale or customized orders, shipping times and fees may vary.
Can you ship internationally or process international credit cards?
Currently, we are only serving local customers throughout Pakistan. International customers will be allowed to make purchases soon. If you are living abroad and interested to gift our handmade apparels to your loved ones in Pakistan, contact us on messenger or WhatsApp.
When will my parcel reach me?
We’re as excited to deliver your handmade apparel to you as soon as possible.
Expected delivery time:
- 2-4 working days within big cities like Karachi, Lahore and Islamabad.
- 3-5 working days in other cities.
- Note that sale days are usually very busy so the parcel may take a little longer time than expected.